Returns Policy:

Thank you for shopping at www.mybestierange.com.au

If you are not entirely satisfied with your purchase, we’re here to help.

Terms & Conditions:

You have 7 calendar days to return an item from the date you received it. We do not accept

returns for change of mind. To be eligible for a return, your item must be unused and in the

same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your

returned item. We will notify you within 30 business days as to the status of your refund after

inspecting the item.

We do not refund for change of mind on vouchers or products. On occasion we may offer a

credit note instead. If your return is approved, we will initiate a refund to your credit card (or

original method of payment). You will receive the credit within a certain amount of days,

depending on your card issuer’s policies.

Return Shipping:

Shipping costs relating to refund claims are non-refundable, you are responsible for your

own shipping costs to return the product to us in the event of a refund.

General Information:

Although every care is taken for you to receive your order in good condition, we do not issue

refunds for damaged or lost parcels, therefore we recommend taking insurance to protect

your order.

If you are unhappy with your purchase for any of the following reasons, please return the

product in accordance with our Return Policy and within 7 days from the date of purchase,

as outlined below.

We may provide a refund if it is determined that:

• The product is faulty (In other words if the dispensing mechanism is damaged on

opening the product)

• The product is not fit for purpose; or (Product fails to meet its purpose for use as

described)

• The product is significantly different from our description.

Due to the personal nature of our products and hygiene regulations, we do not provide refunds or exchanges in the following scenarios:

• You have changed your mind and would like to exchange a product or obtain a

refund

• You do not like the characteristics such as texture, fragrance, appearance, and

effects of the product.

• The product did not do what you personally thought it should do.

• The product appears to have been used extensively prior to your request for a

refund, extensively in this context would constitute more than two uses in the event of

claiming that a product has caused a skin reaction.

How to apply for a refund:

To apply for a refund, please return the product by post to:

My Bestie Range

Parcel Collect 10140 78450

Shop 4 75 Barrabool Road

Highton LPO VIC 3216

Please provide with your return, proof of purchase in accordance with our refund policy. My

Bestie Range reserves the right to refuse a refund if there is no receipt or proof of purchase

confirming the purchase was made at our store, online, or in person.

Provide photographic evidence and a short description of your reason for the refund request.

You will be notified of the status of your refund request within 30 days of us receiving

notification of your request. All the refund-related information we require to process the

request must be provided for the refund request to be successful and the refund request

must fall within the specified terms and conditions of our refund and return policy which is in

accordance with Australian Consumer Law.

When returning the product at your own discretion, you will be responsible for paying the

shipping costs to return your item. Shipping costs are non-refundable. If you receive a

refund, the cost of return shipping will be deducted from your refund, unless the return is due

to a manufacturing fault, in which case we will cover the transport and provide a full refund of

your purchase and postage costs.

The refund request timeline may vary from case to case; however, we will keep you updated

and aim to resolve your inquiry as quickly as possible. If you are returning an item(s) over

$50, you should consider using a trackable shipping service or purchasing shipping

insurance. We will not be held responsible for any loss or damage to the item(s) caused by

your nominated shipping or delivery service. We cannot approve damaged or missing goods

for a refund.

Refund Status Notification:

You will be notified of your refund status within 30 days once My Bestie Range is in receipt

of the relevant information and goods required to process your refund request. If your refund

request is declined, we will provide a reasonable and lawful explanation. In the event your

refund request is approved, you will be offered a product exchange or monetary refund.

Monetary refunds will be made by bank transfer to your nominated bank account or to your

credit card if this was your original method of payment. If you opt for a product exchange, a

product of the same value as your original purchase will be shipped to your nominated

address at no cost.

Where a refund has been approved but not yet received within 10 days, please check your

bank account one last time before following up with us, sometimes banks have lengthy

clearance times. If you have confirmed with your bank that the refund is not pending

clearance, please contact us at mybestierange@gmail.com for assistance.

Disclaimer: Please check all product ingredients on the label carefully for any allergy

concerns or concerns regarding side effects. My Bestie Range does not accept any liability

or responsibility for undesirable reactions or effects, since reasonable care is taken to select

professional skincare ingredients that offer supportive, beneficial ingredients with your

wellbeing in mind. If you are pregnant or breastfeeding, or if you have health concerns,

please consult your physician before using skin and body products. If you are prone to skin

reactions, do a patch test by applying a small amount of product on your skin in the inner

fold of the elbow. Wait 5 minutes to see if any redness or irritation occurs, before using on

the entire surface of the body or face. Although unlikely to occur, no guarantee is expressed

regarding skin reactions and allergies, since individual tolerance may vary. If you experience

any skin reactions, discontinue use and please inform us at mybestierange@gmail.com and

kindly provide a photo of the skin reaction.

Remember to practice caution when using oil-based bath and body products as this may

present a slip-hazard in the bath, shower, or non-slip surfaces. Dry your feet thoroughly

before stepping onto smooth surfaces and ensure that you rinse the bath and shower

thoroughly to remove any slippery residue that may remain.

Thank you for your business and have an awesome day!